EveryDay Medical Order Cancellation Policy
You may cancel your order after it has been placed. If your order has not yet shipped, and we are able to prevent it from leaving the warehouse, you will receive a full refund. Please note, however, that if you cancel the order after it has shipped, a 15% restocking fee plus the cost of freight will be deducted from the amount of your refund.
If your order has shipped, you will be required to refuse delivery of the product when it arrives. If you are unable to refuse delivery of the product, you must contact us to set up a return. In that event, you will be responsible for the cost of return shipping.
In either case, no credit will be issued until we have confirmed that the product has been received back in the warehouse and in the same condition that it was when it shipped. Please allow 3-4 weeks for the credit to be processed and returned to your card. Please also note that you will not be responsible for any damage sustained during shipping, as long as the product is in its original shipping package and has not been repacked.
Lift chairs, power mobility products, PVC products and any other product delivered by freight carrier are also assessed the cost of outbound and return freight in the event of a cancellation that occurs after shipment.
EveryDay Medical Return Policy
Voluntary Returns
Our goal is to ensure your satisfaction with any product you purchase from us. We will provide a full refund for any regularly stocked, unused items returned in saleable condition up to thirty (30) days after purchase. Please note, however, that we do not refund the outbound shipping cost. All products have a flat 15% restocking fee. Please also note that you are responsible for the cost of return shipping. You are also are responsible for the actual outbound freight charge incurred for all returned lift chairs and power mobility equipment.
Damaged or Defective Equipment
In the event a product is damaged during shipping, you must report this damage to us within 48 hours of your receipt of the item. If we have shipped you the incorrect product, you must also let us know within 48 hours of your receipt of the item. In either case, we will provide you with a return shipping label at our expense or ask that you discard the product, at our discretion. We will also provide you with a replacement product, replacement part or a refund at our discretion.
Special Orders and Custom Products
Special orders and custom products cannot be returned.
Return Process
There are two ways to return an item:
By Phone: Call us
at 877.238.4633. We will issue you a Return Authorization (RA)
number and provide you with instructions on how to return the item.
By E-mail: E-mail
us at returns@everydaymedical.com. When e-mailing, please be sure to include
your order number, your name, and the item number and description of
the item you are returning. We will issue you a Return Authorization
(RA) number, and provide you with instructions on how to return the
item.
Please note that any product you return
to us must be shipped by traceable means (UPS, FedEx, etc.). The
package must be labeled with the Return Authorization (RA) number, or
it will be returned to you. To receive full credit, items must
be shipped within 10 days from the day the RA Number and shipping information
were provided.
The following items are not eligible
for refunds:
- Any item returned more
than 30 days after delivery. The date of the return is determined
by the date of the return shipping label on the package.
- Any item that has obvious
signs of use.
- Any item not returned in
the condition it was received.
- Any product missing the
serial number or UPC Code.
- Any item no longer in saleable
condition. This includes products that have been used, or
when the packaging has been opened or damaged such that we will not
be able to sell the item as new. Items that are returned in a
non-saleable condition will be returned to the customer, and their credit
card on file will be charged for the return shipping.
- All personal care products such as raised toilet seats, commodes, etc., may not be returned because of hygiene concerns.
Return Process
All returned items are evaluated upon their return to us. Once we receive the returned product, we will evaluate it to ensure that it falls within our return policy, and/or that the product is defective as claimed. If the product does not fall within our return policy, we will contact you to return the product to you. If we have issued a return shipping label and the product does not fall within our return policy, you will be charged for the cost of the return shipping.
Please allow 30-60 days from the date you returned the product to us to receive your credit. We will only issue credits to the credit or debit card used to make the original purchase. All regularly returned products are subject to the restocking fees described above. If we have shipped you the wrong product as our mistake, or you have received a defective or damaged product, and we are refunding your purchase price, we will refund you the cost of the product and the shipping. In all other instances, we do not refund the shipping cost of the product.
If you cancel an order once the item has shipped, our standard return policy applies. You may either refuse delivery of the shipment or accept delivery of the item, obtain an RA number and ship the item back. If delivery of an item is refused, please inform us within 24 hours as we will need to note that fact on your account to be able to provide your refund. In either case, the return shipping costs will be deducted from the issued credit.
Warranty Information
We honor all manufacturers' warranties for new products purchased from EveryDay Medical still in the possession of the original owner.
For the specific details of your product's warranty, please consult the paperwork enclosed with your product or contact us so that we may
put you in touch with the manufacturer to obtain that information.
In the event you believe that your product requires warranty repair or replacement, please contact us at warranty@everydaymedical.com or 877.238.4633. After determining the nature of the
problem, we will contact the manufacturer on your behalf. The manufacturer will then, at their discretion, work through us or directly with you to repair or replace the defective product.
In the event damage occurs during shipping,
please call the carrier immediately, and notify us as well at 877.238.4633 or returns@everydaymedical.com. If there is visible damage at the time of delivery, please note any freight damage on the delivering carrier's delivery ticket or bill of lading at the time of delivery. Please contact us to report any shipping discrepancy or damage within forty-eight (48) hours of receipt. After being notified of the damage, we will inform you as to how we will manage the repair or replacement of the product.
